If you were transitioned into a dual plan such as Aetna Better Health of Michigan, AmeriHealth Michigan, HAP CareSource, Humana, Meridian, Molina, Priority Health, or UnitedHealthcare, Hands On Home Assistance can help you understand your benefits and continue receiving caregiver support similar to the Michigan Home Help Program.
Hands On Home Assistance does not require protected health information (PHI) to provide general benefit education. Any personal health information shared is handled in accordance with HIPAA privacy standards.
Hands On Home Assistance is not affiliated with, endorsed by, or sponsored by any
health plan or government program.
Reassurance
Important Information for Michigan Medicaid Members
Michigan’s transition to Coordinated Health Plans has impacted many individuals and families who rely on in-home caregiver services—including those who have been enrolled in these plans for some time. If you reside in Macomb or Wayne County, this change affects how your caregiver services are managed.
With this transition, caregiver services are now coordinated directly through your health plan rather than the State of Michigan. This does not mean your services stop or disappear. Hands On Home Assistance works directly with health plans to help ensure your caregiver services continue smoothly and without interruption.
We are here to help Michigan residents understand their options and navigate their care services with clarity and confidence.
Plans We Work With
We assist members enrolled in:
Aetna Better Health of Michigan
AmeriHealth Michigan
HAP CareSource
Humana Medical Plan of Michigan
Meridian Health Plan of Michigan
Molina Healthcare of Michigan
Priority Health Choice
UnitedHealthcare Community Plan
Services We Help Coordinate
Depending on eligibility and plan approval, services may include:
In-home caregiver assistance
Newly enrolled in a Coordinated Health Plan
Family caregiver options (where allowed)
Coordination with care managers
Personal care and daily living support
We focus on education, coordination, and support — never pressure or plan steering.
Can a Family Member Still Provide Care?
In some cases, Michigan Coordinated Health Plans may allow family members to serve as caregivers, depending on plan guidelines, assessments, and authorization.
Hands On Home Assistance helps families:
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ï‚· Understand if family caregiver options may apply
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Navigate plan requirements
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Coordinate care in a compliant, supported way
Family caregiver participation is not guaranteed and is subject to plan approval.
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Frequently Asked Questions
Will I lose my caregiver because of the new plan?
No. All insurance providers participating in the new D-SNP plan still offer caregiver services. The change is that services are no longer managed by the state; instead, they are provided through approved agencies—such as Hands On Home Assistance—that work directly with the health insurance provider.
Will my caregiver hours be reduced because of the new D-SNP plan?
Not necessarily. Caregiver hours are now determined by your health insurance provider based on your care needs. Many members keep the same number of hours, and some may even qualify for additional support after an updated assessment.
Do I need to change my caregiver or agency?
No. If your caregiver agency is approved by your health insurance provider—like Hands On Home Assistance —you can continue receiving services without interruption. We work directly with the insurance plans to ensure a smooth transition.
What do I need to do to stay enrolled in caregiver services?
Getting started is simple. We help onboard and approve your current caregiver so they can continue providing care without interruption. Once enrolled, we educate both the caregiver and the member on the new requirements to ensure everything is completed correctly. This helps prevent delays in caregiver payments and allows members to continue receiving the care they need.